Refund policy

Last updated: October 13, 2025

At The Makers Society (TMS), we are committed to transparency and fairness. Please read this Refund Policy carefully before making a purchase or booking. By completing a purchase or booking with us, you agree to the terms outlined below.

General Refund Policy

The Makers Society operates a strict no-refund policy for most bookings, services, and memberships. Refunds are not granted except in proven exceptional circumstances, such as medical emergencies or serious accidents.

Any exception request must be supported by valid documentation. Approval of refunds under exceptional circumstances is entirely at the discretion of TMS management, and management’s decision is final.

Courses, Classes, and Workshops

Short Courses

Bookings for the following are strictly non-refundable:

  • Trial Classes
  • One-Day Courses
  • Two-Day Courses
  • Woodworking Essentials courses

Long Courses

Long-term programs, including but not limited to:

  • Mastery Program
  • Modular Courses
  • Foundation Courses

are governed by their own specific Terms & Conditions. These may allow for cancellations or partial refunds under clearly defined conditions. Please refer to the relevant course Terms & Conditions for full details.

Missed Classes (No-Shows)

If a participant fails to attend a scheduled class without prior notice:

  • No refund will be issued
  • No rescheduling or credit will be offered

Memberships, Rentals, and Credits

  • Membership fees are non-refundable
  • Workshop rentals are non-refundable
  • Credits purchased through Credit Plans are non-refundable, including unused or expired credits

Shop Purchases (Tools and Materials)

Physical Products

Returns and refunds are permitted within 7 days of purchase, provided that:

  • The item is unused
  • The item is in its original, unopened packaging
  • Proof of purchase is provided

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Digital Products

  • Digital woodworking plans and downloadable content are non-refundable

Custom or Bespoke Items

  • Custom-made or personalised products are non-refundable once production has begun

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery.

To request assistance, email support@makingdubai.com with:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

Upon review, we will arrange a replacement, repair, or refund where appropriate.

Undeliverable Parcels

If a parcel is returned to us as undeliverable:

  • The product price may be refunded
  • Shipping fees are refunded only if the delivery issue was caused by us

Bespoke Projects (Custom Furniture)

Deposits

  • A 50% deposit is required to confirm a bespoke or custom furniture order
  • This deposit is non-refundable

Cancellations

If a bespoke project is cancelled after substantial work has commenced:

  • The client may be liable for costs incurred beyond the deposit
  • These costs will be assessed based on the stage of production

Legal Context

This Refund Policy should be read in conjunction with our Terms & Conditions, which form part of the contractual agreement between you and The Makers Society.

Contact Us

For refund-related inquiries or support, please contact us:

Email: support@makingdubai.com
Address: AL Jumairi Building, Showrooms 1–3, Ras Al Khor Industrial Area 3, Dubai, United Arab Emirates